For billing disputes or questions: support@bedrokmedia.com — Response within 24 business hours.
For billing disputes or questions: support@bedrokmedia.com
Response within 24 business hours.
Bedrok Media LLC ("Bedrok Media", "we", "us") provides performance-based digital marketing services involving the real-time generation and instant delivery of inbound phone calls ("Calls") to Clients. In some campaigns, additional inbound enquiries may also be delivered. Collectively, these are referred to as "Leads" for the purposes of this Policy.
"Because Leads are delivered instantly and cannot be recalled, resold, or reused once delivered" all charges are final and non-refundable upon successful delivery.
While monetary refunds are not offered due to the nature of the service, Bedrok Media maintains a structured dispute resolution process, including lead replacement or account credits, as outlined in this Policy.
Nothing in this Policy limits a Client's rights under applicable payment processor or card network rules.
"All billing disputes must be submitted within seventy-two (72) hours of lead delivery."
Disputes must be submitted in writing to support@bedrokmedia.com and must include:
Disputes are eligible for review only if the call involves:
The following do not constitute valid grounds for dispute:
"Call recordings, routing logs, and AI-generated transcripts — retained for up to twelve (12) months — constitute the authoritative record" for dispute resolution.
By using the service, Clients acknowledge and consent to call recording and automated transcription for quality assurance and dispute resolution purposes.
Approved disputes will be resolved through replacement with a comparable qualified lead at no additional cost, where reasonably available.
If a replacement lead cannot be provided promptly, a service credit ("Call Credit") will be applied to the Client's account for future use.
"Under no circumstances are cash, card, or bank refunds issued for services that have been delivered."
Clients may cancel services at any time by providing written notice.
All Billable Calls delivered prior to the effective time of cancellation remain payable and non-refundable.
Bedrok Media reserves the right to suspend or terminate accounts that exhibit excessive disputes, abuse of the dispute process, or disproportionate chargeback activity.
"Clients agree to contact Bedrok Media directly to attempt resolution of any billing concerns before initiating a chargeback" with their card issuer or payment processor.
Initiating a chargeback without first contacting Bedrok Media for resolution may result in account suspension, termination, or loss of access to services.
Payments are processed through third-party payment processors (including Stripe). Clients acknowledge that excessive chargebacks may result in processor-imposed restrictions or account termination.
This Refund, Credit & Dispute Policy is governed by the laws of the State of Wyoming, United States. Any disputes arising from this Policy shall be resolved exclusively in the courts of that jurisdiction.